Rostering for Specialist Services

Scheduling staff can be very time consuming and complex. There are contact names and numbers, days on, days off, who to ring on what day at what time, shift rotas to maintain.

Managed Rota Software

That is why you need an answering service that has state of the art integrated rota software which operates 24 hours a day 7 days a week.

Whatever your industry - healthcare, social services, emergency building repairs, gas boiler repairs, emergency housing, emergency call out - our call handling service is able to answer your calls and direct them so that the correct person is responding in the right place at the right time.

Whether you have 12 or 24 hour shift patterns you are able to see at a glance who is on call. You have the ability to change the escalation rotas yourself by logging into our system if you prefer, and the system gives you the ability to view a day, week, or month on one page.

Rostered Staff

Our state of the art system holds details of every client we have and each of their representatives. Each client has their own individual script and a related rostered call screen so that the details can be entered of what is to happen with a call once logged on the system and what actions or procedures will follow it.
Rostering details can be altered – amendments made on the rota will be reflected on the myPAlive master system immediately. Things that can change on the rota are, the Client Representatives name, telephone number, times dates etc.

The Rota can also be logged into by the clients and or their Representatives to check shifts and upcoming work schedules. In the event of an emergency out of hours change, you can just log on and amend the details yourself, or contact our Admin team to do it for you.

Let myPAlive experienced Personal Assistants, using the most advanced Rota system available, deal with your out of hours calls for you.