Property Maintenance Specialist Answering Service

When dealing with thousands of properties you need to be confident that your calls are being directed to the correct area, especially out of hours, when the costs are higher and the emergency often more difficult to deal with.

Whether it be an electrical, building, refrigeration or plumbing emergency you need a telephone answering service  that will escalate your calls in an accurate and  proficient way.

With years of experience in the 24 hour callout field and brand new rota and escalation software, myPAlive makes sure that all queries are dealt with by the appropriate specialist quickly and professionally.

 

Council Services Out of Hours Call Handling

When the caller/tenant rings our answering service, one of our Personal Assistants answers with your company name. Through a series of predetermined questions, the operator will establish which department is required in order to escalate the call.  The correct screen will pop up giving the operator all the callout information for that particular problem. We immediately attempt to contact the specialist on call, to give them the customer's details, by  phone, text, fax or email. If there is no answer on the first number, we try at as  many intervals or as many other numbers as you require, ensuring that the urgent call is being dealt with by the right person.

myPAlive is the telephone answering service of choice for many large Property Management companies and Out of Hours service for Councils.