Out of Hours Calls - Answering calls when you're not there!

myPAlive telephone answering services has been taking OOH calls for over 20 years, making us one of the longest established Emergency 24 hour Call Out and Service Specialists.

Our clients include:

• Housing Associations
• Councils
• Emergency Services
• Maintenance and Facilities companies
• Refrigeration Maintenance
• Property Maintenance
• Utilities
• Heating Engineers
• Emergency Medical supplies

We have a sophisticated online workforce management system, so your administrator is able to manage your rota on line 24 hours a day, wherever they have access to the internet. This is especially beneficial should a staff member become unavailable at a moment’s notice. When the rota details are changed, these amendments are immediately available to our Call centre operators.

Any situation that requires a 24 hour response also requires accuracy and fast implementation in transferring calls to escalation staff or on call staff. All the operators at myPAlive are professional and fully trained in taking 24 hour emergency calls, following the call through until it has been dealt with by the appropriate person. The system generates a unique reference number that gives a full audit trail for individual calls and all calls are recorded for the avoidance of doubt. We can also keep a check on your engineer while on site, for his protection and yours.

If 24 hour emergency calls are part of your business let myPAlive telephone answering services give you peace of mind that all your calls are being correctly and accurately dealt with.