Our Customer Service is second to none!

Good Customer Service is as important as securing the sale. For large and small businesses it can be a large proportion of your overheads. In many industries customers expect they can phone you and have their queries dealt with well into the evening; are you able to provide that service, can you afford not to?

Many clients have been lost not because they didn’t like the product but because they got fed up waiting in a queue for their call  to be answered, or completely frustrated by the IVR process. Does your answer service frustrate your customers? At myPAlive we do not use long automated messages or systems, the customer gets through to a real live person first time. You can fix your own Service Level so you can be assured that your call is being answered in the time frame you and your customers expect. Over 20 years experience of professional call handling ensures that you are getting a professional and reliable service.

To begin with our Client Services Manager would visit you and your company to get an understanding of your culture and your product/s. Following that visit they return to the office to put together a training programme for our operators in our call centre. Once we have finalised this programme and had it signed off by you, we set up our systems in order to take your calls (perhaps it would necessitate linking into your own technology), agree a Service Level Agreement, escalation path and begin taking calls.

Call us and arrange for a visit.