24 Hour Helpdesk Cover

24 hour help desk cover is growing more important, with the increase in people working flexi time and from home. Nothing is worse than coming back from holiday wanting to check your emails before you go to work the next day and find that your password needs resetting.

Why not outsource the simple things to a professional call handling company– even during normal working hours it would help reduce the workload for the IT department.

Outsource Your Telephone Calls/Help Desk

Having a telephone answering service  takes the pressure away by simply giving access to your systems for the more straightforward jobs like:

•    In or out of warranty
•    Password reset
•    Checking Rotas/Escalations
•    Filtering sales calls
•    Fault logging

By providing direct access into your web based system you can make available to our operators any work that does not need specialist attention. Perhaps IVR systems are not working for you, or you do not wish to go to the expense of getting one put in, in which case let us route the call to the correct department. Life can be a whole easier working together with myPAlive answering services. And with us, it's always a real person on the end of the phone day or night.