Does your Business Use a 24 Hour Telephone Call Out Service?
myPAlive offer a 24 7 Call Answering Service tailored to meet your exact business needs.
This is a fully bespoke customer response service designed for larger scale businesses or those with high levels of customer enquiries. It offers many of the benefits of Reception PLUS but on a larger scale.
- We ask any number of questions and can process calls in different ways according to the answers given by callers.
- Client details are stored on screen allowing detailed questions to be answered.
- Engineer dispatch for businesses offering such support.
- Complete shift and roster schedules catered for.
- Remote database access enabling you to schedule your representatives directly via the web.
- Reporting can be as frequent as hourly, keeping you in complete control.
Set Up From £295
Monthly Charge From £120
All prices subject to VAT
Emergency Call Out Services - When 24 Hour Response Matters!
Our Reception Response service is suited to organisations who require members of staff to be always ‘on call' for out of hours support, and are looking to outsource their helpdesk calls to a specialist team that are skilled and quick to respond to a variety of situations:-
Out of hours engineers, maintenance companies, IT Support, electrical engineers, gas engineers,
plumbers, locksmiths and mobile engineers to name a few...
We also cater for local authorities, housing associations and a wide range of public sector departments requiring out of hours support with large volumes of in bound telephone calls.
Out Of Hours Call Out Services for Engineer Support
We pride ourselves on efficiency and relaying support calls to the right engineers and can react quickly to engineers rota changes.
This is essential if strict service level agreements and a high customer satisfaction are to be maintained.
Our call handling process has been refined to avoid delays in forwarding on messages without
compromising on quality, and ensuring that details of the message or job request are accurate and precise.
All phone calls are logged and a full audit trail for individual call records can be accessed easily online from your customer login.